Factor 1: Built-in instability
n Top management kicks off development process by signaling
broad goal.
n Project team is offered extremely challenging goals with wide
measure of freedom.
– Example: Fuji-Xerox gave FX-3500 project team two years to come
up with a copier that cut costs in half
n Top management creates an element of tension in the project
team through challenging requirements with wide freedom to
achieve strategic objective.
– Honda Executive: “It’s like putting the team members on the second
floor, removing the ladder, and telling them to jump or else. I
believe creativity is born by pushing people against the wall and
pressuring them almost to the extreme.”